Support

We usually reply within one business day (AEST).

Email us at clarity@meetclarityapp.com — include your device model and iOS version if it's a bug report.

Common questions

• How do I cancel my subscription? Subscriptions are managed by Apple: Settings → your name → Subscriptions → Clarity, or the "Manage subscription" row inside the app. Deleting the app does not cancel.
• How do I delete my account and data? In the app: Settings → Delete account & data. This removes your synced data and account from our servers immediately.
• How do I export my data? Settings → Export data (CSV) — you'll get your meals and weight history as spreadsheet files.
• A scan looks wrong. Tap the result and add a hint ("this is a chicken laksa") — Clarity re-analyses with your correction. Portions can also be edited per ingredient.
• Where do quality scores come from? They're computed from the product's published ingredient list and nutrition panel — processing level (NOVA), additives, sugar, sodium and seed oils, weighted by the concerns you picked during setup. See the methodology page in the app.